Michael Kayser
Business Operations · Administration · Technology
Professional Summary
Adaptable business operations professional with experience in general management, banking, customer service, cash handling, inventory control, staff training, administrative documentation, and day-to-day technology. Known for organization, practical problem-solving, learning new systems quickly, and working across multiple parts of a business.
Experience
General Manager · Business Operations
2026 — Present
Texas
- Coordinate office operations, estimates, invoices, financial and personnel records, employee processes, and business systems.
- Develop SOPs and documentation and support hiring, training, employee relations, payroll/timekeeping, workforce-agency matters, events, and community outreach.
- Support CRM, estimating/modeling, email, shared files, and everyday technical needs.
Banking Associate · West Texas National Bank
2026
Odessa, Texas
- Processed customer transactions, balanced cash, used Precision and Integrated Teller, protected confidential information, and followed banking procedures.
Trading Post Manager · Buffalo Trail Scout Ranch
2021 — Present
Fort Davis, Texas
- Managed sales, cash handling, inventory, customer service, employee training, issue resolution, and daily operating needs.
Operations & Guest Services · Cinergy Entertainment
Prior experience
Odessa, Texas
- Supported customer service, transactions, multiple operational systems, inventory, and quality standards.
Education
Associate Degree, General Studies · Odessa College
Summa Cum Laude · GPA 3.7+
Skills
Business Operations · Office Administration · SOP Development · Hiring & Training · Employee Relations · Payroll & Timekeeping Support · Customer Service · Sales · Inventory Control · Transaction Processing · Invoicing · Estimates · Microsoft Office · Excel · CRM & Business Systems · Estimating & Modeling Software · Email & Shared-File Administration · IT Troubleshooting
Credentials
CompTIA certification · References available upon request